Effective Date: 07-09-2025
Thank you for shopping at G-Leathers. We take pride in the quality and craftsmanship of our leather goods. If, however, you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within [7–14 days] of receiving your order.
To be eligible for a return, the item must be:
- Unused, unworn, and in its original condition.
- Returned with all original tags, packaging, and proof of purchase.
Certain items are non-returnable, including:
- Items purchased on final sale.
- Gift cards.
- Personalized or custom-made products.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, a refund will be issued to your original method of payment within [7–10 business days].
- Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product received was defective or incorrect.
3. Exchanges
- We only replace items if they are defective, damaged, or delivered incorrectly.
- If you need an exchange for the same product, please contact us before sending the item back.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos of the product and packaging.
- We will arrange for a replacement or issue a full refund, including shipping costs.
5. How to Initiate a Return
To start a return or exchange, please contact our customer care team at:
📧 Email : info@g-leathers.com
📞 Phone Number : +971 55 863 7373
Our team will guide you through the process and provide the return shipping address.
6. Late or Missing Refunds
- If you haven’t received your refund within the stated time frame, please check with your bank or credit card provider.
- If the issue persists, contact us at info@g-leathers.com.